Privacy Policy
What we collect when you book a locksmith, who sees it, and the rights Texas law gives you over it.
Short version: we collect what a dispatcher needs to send a technician and stand behind the work, we never sell it, and Texas law gives you the right to see, fix or delete it. The sections below spell out each piece. The gray line under each heading is a plain-words summary; the full text underneath is what controls.
What we collect
Only what a dispatcher needs to send a tech and stand behind the job.
When you call, text or send a form, we ask for your name, a callback number, the service address and what went wrong. For car key work we also need the year, make and model, sometimes the VIN, because the key blank and the programming path depend on it.
Before opening a lock we confirm you have the right to the vehicle or property. A technician may ask for your ID together with a vehicle registration, insurance card, lease, deed or utility bill. We may record the details needed to show the check was done, such as the name and the type of document. We keep a photo of a document only with your consent and only as long as the job record exists.
The website itself logs the usual technical traces: pages viewed, browser type, rough region. Nothing on this site requires an account, and there is none to create.
How we use it
Dispatch, quote, warranty. That is the whole list.
Your details go to the dispatcher who books the job and to the one technician assigned to it. After the visit the job record stays on file under your phone number, which is how a 30-day warranty claim gets pulled up without a receipt.
We also use job records to answer warranty and billing questions, to prevent fraud and unauthorized entry, to keep the books required by law, and to defend our legal rights if a dispute arises. Booking a job does not put you on a marketing list. We may follow up once about the job you booked, for example to ask how it went.
Texting
We text back when you text us. STOP ends it.
If you text our number, replies come from a dispatcher about your job: a quote, an arrival window, a follow-up question. Message frequency varies with the conversation. Message and data rates from your carrier may apply.
Reply STOP at any time to end messages, or HELP for assistance. Phone numbers collected through texting are not sold or handed to third parties for their own marketing.
Phone calls
Calls may be recorded so the quote you heard is the quote on file.
Calls to our dispatch line may be recorded for accuracy and quality: the price quoted, the address given, the work approved. Texas permits recording when one party to the call consents (Tex. Penal Code § 16.02), and as a party to the call, we consent. By staying on the line after you are told a call may be recorded, you agree to it. Recordings stay internal and are kept as long as we need them for the job, a dispute or the law, then deleted.
Your rights under Texas law
Ask what we hold, fix it, or have it deleted. Free.
Texas residents can ask us to confirm what personal data we hold, get a copy of it, correct it, or delete it, and to opt out of targeted advertising. Send the request to info@apexlocksmithpros.com or call (469) 712-5422 and say it concerns your data. We verify the request against the phone number on the job record, then answer within 45 days, which the Texas Data Privacy and Security Act allows to be extended once by another 45 days when reasonably necessary. We may keep records the law requires us to keep, or that we need to complete a job, honor a warranty, collect payment, prevent fraud or defend a legal claim, even after a deletion request.
There is no charge for up to two requests a year, and we will not treat you differently for making one. If we decline a request, we tell you why, and you may appeal by replying to that answer; we decide the appeal within 60 days. If you are still not satisfied, you may contact the Office of the Texas Attorney General, which enforces the Act.
Security and breach notice
Locked down, and if something leaks, you hear it from us fast.
Job records live in access-controlled systems, and card payments run through the processor's own secured channel; full card numbers are not stored in our records. No system is perfectly secure, so we cannot promise that data will never be accessed without permission, but we take reasonable steps to prevent it.
Texas Business and Commerce Code chapter 521 requires notice of a breach of sensitive personal data without unreasonable delay, and no later than 60 days after discovery. If that day ever comes, we will tell you what was exposed and what we did about it, in plain words.
How long we keep it
Through the warranty window, then as tax law demands, then gone.
Job records are kept for as long as we need them to back the workmanship warranty, answer billing and authorization questions, meet tax and accounting rules and the time limits for legal claims, then deleted. Website analytics data ages out on the analytics platform's standard schedule.
Your privacy choices
Opt out of ad tracking on this device at any time.
Children
This site is for vehicle and property owners, not kids.
Our services and this website are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal data, contact us and we will delete it.
Changes to this policy
New date at the top, old promises kept.
We may update this policy. The effective date above changes with each revision, and the version posted here is the one in force. If a change would materially reduce the protection of data we already hold, we will ask for your consent where the law requires it.
Contact
A phone number a human answers, daily 8 to 8.
Privacy questions go to info@apexlocksmithpros.com or (469) 712-5422, daily 8 AM–8 PM. By mail: Apex Locksmith Pros, McKinney, TX 75071.
Related: Terms of Use · 30-day workmanship warranty